The Metro Action Commission now offers a universal application that connects you to our programs and services that best suits your needs.
What's New
What is considered crisis?
Cut off warning and one or more of the following:
- 60 and older in household
- Veteran in household
- Children 5 and under in household
- Disabled in the household
- OR actively disconnected
Documentation updates
- Adults with Zero Income (18+)
Must complete an Income and Expenses Verification Form. - Disability Verification
If anyone in the household has a disability but is not receiving disability assistance, they must complete a Disability Verification Form, signed by a medical professional. - Self-Employed Adults (18+)
Must complete a Self-Employment Income Form and provide their most recent tax return.
Award Amounts
- LIHEAP (utility/energy) award amounts now range from $174 to $750, depending on the household’s energy burden.
Email Address Requirement
- Applicants must create an online account and have a working email address to apply for LIHEAP.
Online Application Process
- Applications must now be completed online.
- If you need computer access, MAC's Customer Care Center has computers available for applicants to use.
How Do I Apply?
- Set up an account on the LIHEAP online application portal.
- Ensure you have a valid email address — you’ll need it to register and receive updates.
- Complete the online application and upload all required documents:
- Proof of income (or zero-income form) for all adults 18+
- Disability verification form (if applicable)
- Self-employment form and tax return (if applicable)
- Submit the application online.
- If you need help or computer access, visit MAC’s Customer Care Center for assistance.
Required Documents
Documents required for all services (based on the assistance needed):
Identification
Valid government-issued ID for the applicant (i.e., driver’s license, state or federal ID card, passport, birth certificate, military ID, voter’s registration card).
Social Security Cards
Social Security Cards for all household members (or legal residency/immigrant verification). Not all programs and services provided by MAC require household members to be citizens or qualified aliens.
Proof of Income
Proof of Income for all household members 18 years or older for the last 30 days/month (i.e., pay stubs, unemployment benefits its, W-2 / 1099 forms, bank statements, or annual SSI/SSDI award letter)
Loss of Income
Some services also require proof of the loss or reduction of income (work separation letter, doctor’s note f or medical reasons, etc.)
Zero Income Form must be submitted if you have no income.
Other Required Documents
Additional Documents required for specific programs and services:
Utility Assistance
- Current bill (gas, electric, wood, propane)
- 12-Month billing history: Call your energy company for statement
Water Assistance
- Current bill (water, sewer)
- Proof of Loss of Income
Rent or Mortgage Assistance
- Proof of Loss of Income
- Landlord / Mortgage Letter, or Late Notice from your landlord or mortgage company
- Rent Ledger from Landlord
Homeless Assistance
- Referral Letter documenting homelessness from a case manager, non-profit agency, or church/temple/mosque
- Welcome Home Letter from landlord (includes address, and move-in fees (deposits)
- New Service Letter (also known as the “denial” letter) for utility deposits.
Prescription Assistance
(i.e., Medication and/or Nutritional Supplement)
- Current Prescription from a doctor (within 30 days)
- Proof of Loss of Income
Property Taxes
- For persons 60 or more years old:
- Past due tax statement with applicant’s name
Income Eligibility
For information on income eligibility see the Income Guidelines page.
What happens next?
Application/Documentation
After you submit your application and upload documents, we will review your application, the documents, and information provided.
Documentation/Upload
If additional information is needed, we will contact you to mail or upload the missing information. You will have ten (10) calendar days to provide the missing information.
Your application will not be processed until all required documentation is received. You will receive a letter when your application is approved or denied. Failure to provide the required information may delay the processing and approval of your application.
Status Check
Please allow up to 30 days after you submit the application for updates regarding your application status. You can check the status of your application by entering your name, date of birth (DOB), and last four digits of your Social Security number.