Required Documents
Documents required for all services:
Identification
Valid government-issued ID for the applicant (i.e., driver’s license, state or federal ID card, passport, birth certificate, military ID, voter’s registration card).
Social Security Cards
Social Security Cards for all household members (or legal residency/immigrant verification). Not all programs and services provided by MAC require household members to be citizens or qualified aliens.
Other Required Documents
Additional Documents required for specific programs and services:
Utility Assistance
- Current bill (gas, electric, wood, propane)
- 12-Month billing history: Call your energy company for statement
- Zero Income Form must be submitted if you have no income.
- Proof of Income for all household members 18 years or older for the last 30 days/month (i.e., pay stubs, unemployment benefits its, W-2 / 1099 forms, bank statements, or annual SSI/SSDI award letter)
Water Assistance
- Current bill (water, sewer)
- Proof of Loss of Income
Rent or Mortgage Assistance
- Proof of Loss of Income
- Landlord / Mortgage Letter, or Late Notice from your landlord or mortgage company
- Rent Ledger from Landlord
Homeless Assistance
- Referral Letter documenting homelessness from a case manager, non-profit agency, or church/temple/mosque
- Welcome Home Letter from landlord (includes address, and move-in fees (deposits)
- New Service Letter (also known as the “denial” letter) for utility deposits.
Prescription Assistance
(i.e., Medication and/or Nutritional Supplement)
- Current Prescription from a doctor (within 30 days)
- Proof of Loss of Income
Property Taxes
- For persons 60 or more years old:
- Past due tax statement with applicant’s name
Income Eligibility
For information on income eligibility see the Income Guidelines page.
What happens next?
Application/Documentation
After you submit your application and upload documents, we will review your application, the documents, and information provided.
Documentation/Upload
If additional information is needed, we will contact you to mail or upload the missing information. You will have ten (10) calendar days to provide the missing information.
Your application will not be processed until all required documentation is received. You will receive a letter when your application is approved or denied. Failure to provide the required information may delay the processing and approval of your application.
Status Check
Please allow up to 30 days after you submit the application for updates regarding your application status. You can check the status of your application by entering your name, date of birth (DOB), and last four digits of your Social Security number.