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Water Services

Metro Water Services

  • Nashville
  • Nashville
  • Nashville
  • Nashville

FEATURED ARTICLES

  • Consumer Confidence Report

    This report details our 2019 water quality testing and how we go above and beyond to deliver clean, safe, dependable drinking water to our customers.

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  • 2019 Annual Report: Our Water

    We are pleased to announce the release of our 2019 Annual Report: Our Water, an acknowledgment of MWS history, mission, and continued dedication to providing our community with quality services.

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  • Tiered Rate Structure

    Did you know your water rate is based on usage? Metro Water Services incentivizes wise water use with a tiered rate structure. Managing your water use will help you stay in a lower tier.

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  • Know your Metro Water Services employees!

    REMINDER: Metro Water Services' staff will ALWAYS provide ID, and will not usually show up at your home without prior notification. Call 615-862-4600 to verify employees and the type of work.

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Customer Service

The Customer Services Center lobby, 1700 2nd Ave N, is closed. Customer Service representatives can be reached by calling 615-862-4600 or emailing online@nashville.gov. All payment channels, except for the over-the-counter transactions, are available, including the outdoor kiosk. Metro Water Services will not assess late fees or disconnect water services to any of our customers through the end of September.

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615-862-4600
mws.online@nashville.gov

Pay Your Bills Online

Treatment Plant Tours

water treatment plant tour in nashville

Tours are free for adults 18 years of age or older.

Water Treatment Plant Tours

Join us on a 45-minute walking tour of the K.R. Harrington Water Treatment Plant and see how Metro Water Services provides over 200,000 customers with clean, safe drinking water every day.

Register for a tour of K.R. Harrington Water Treatment Plant.

Wastewater Treatment Plant Tours

Join us on a 1-hour walking tour of the Whites Creek Wastewater Treatment Plant and see how Metro Water Services reclaims water contaminated by residential and commercial sewage, cleans it, and returns it to the river.

Register for a tour of Whites Creek Wastewater Treatment Plant.

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Department Locations

  • Customer Service
    1700 3rd Ave North
    Nashville, TN 37208
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  • Administrative Offices, Public Relations and Human Resources
    1600 2nd Ave North
    Nashville, TN 37208
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  • Stormwater Quality
    1607 County Hospital Road
    Nashville, TN 37208
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  • Permits
    800 2nd Avenue South
    Nashville, TN 37210
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  • System Services
    1450 Lebanon Pike
    Nashville, TN 37210
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