Metro Water Services Contact Information
Address
Metro Water Services Customer Service Building
1700 3rd Ave N
Nashville,
TN
37208
Phone
To maintain the high level of service our community expects, it is often necessary to replace or rehabilitate infrastructure.
In each of our projects, we strive to minimize disruption to the community as much as possible. However, during infrastructure projects, residents will see an increase in truck traffic and may experience noise and dust associated with construction.
If a scheduled service interruption is necessary as part of a project listed below, customers will be notified 24 hours in advance either in person or with a door hanger.
Upon project completion, final paving of damaged roadways will be done after a settling period.
Our goal is to complete projects as quickly as possible, but MWS will not compromise the safety of residents or workers. Construction delays may occur due to weather or other safety concerns.
We appreciate your patience.
Sincerely,
Scott Potter, Director
MWS personnel and our contractor will attempt to minimize construction concerns and ensure site safety. However, nearby residents will see an increase in truck traffic and may experience noise and dust associated with construction activities. Customers will be notified in person or by doorhanger 24 hours prior to scheduled service interruptions, necessary to be connected to the new main.
Pipe replacement in Phase 1 has been completed, and Phase 1 is awaiting final paving.
If you have questions or concerns regarding a Metro Water Services project, please call 615-862-4555.
In case of a water, sewer or stormwater emergency, please call 615-862-4600.
Metro Water Services (MWS) has always delivered safe, clean, and reliable water to our customers and we strive to stay informed of new technologies and ahead of new regulations. The Process Advancements Project will allow MWS to proactively address aging infrastructure, expand capacity, reduce flood risk, and incorporate the use of new treatment technologies for enhanced water quality at our water treatment facilities, preparing them for the next generation.
Clean Water Nashville Overflow Abatement Program Projects List
The Clean Water Nashville Overflow Abatement Program is an initiative led by Metro Water Services (MWS) in coordination with partner agencies including the U.S. Environmental Protection Agency (EPA) and the Tennessee Department of Environment and Conservation (TDEC) for the purpose of meeting the Clean Water Act requirements and, in the process, ensuring the environmental health of the Cumberland River and its tributaries for future generations.
NashDigs is a web-based map viewer that provides users with online public access to information on active infrastructure construction projects in and around Nashville, including Metro Water Services water, sewer, and stormwater projects.
For information on a construction project that is not listed on this page, please contact Customer Service at 615-862-4600.