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24/7 Emergency Service or Report a Leak
615-862-4600 option 3
[email protected]
Metro Water Services notifies customers of potential leaks, water emergencies, and requested field visit updates through text messages. By providing your phone number, you are agreeing to receiving these notifications. However, you can opt-out at any time by replying STOP to any text message received. Message and data rates may apply, and frequency may vary.
615-862-4600 (TTY 615-862-4745)
Monday-Friday 8 a.m.-5 p.m.
1700 3rd Ave N.
Lobby open Tuesdays and Thursdays 8 a.m.- 4 p.m.
Self-Serve Kiosk available 24-hours
615-862-4600
Residential customers starting or transferring service must pay a non-refundable service fee of $35 for guaranteed same day service or $25 for any day thereafter. Commercial customers must pay a cash deposit, post a bond, secure a certificate of deposit, or present a letter of credit before services can be initiated. The amount of the deposit is generally based on two months estimated usage.
615-862-4600
Customers wanting to terminate water service should call the Customer Care Center the day before service is to be discontinued. Callers will be given a confirmation number that should be kept until a final bill is received.
This document constitutes an agreement between Metro Water and Sewerage Services (hereinafter Utility) and its customers, be they developers, builders, homeowners, renters, corporations, or individuals (hereinafter collectively Customer). By applying for and accepting water service or sewerage service, the Customer agrees to these terms and conditions of service. Water and sewerage services will be provided in accordance with the Metropolitan Code of Laws, state law and regulations and policies of Metro Water Services. All services shall be paid for at the established schedules of rates, based on water consumption as registered by customer’s water meter. Except as expressly stated in the Metropolitan Code of Laws, no adjustment shall be made for leaks in customer’s water lines.
Customer agrees to abide by all federal, state and local laws, rules, regulations and policies relating to water and sewerage service.
Utility shall have the unrestricted right to interrupt service to a Customer for any reason, including nonpayment, emergency repairs, failure of customer to maintain service line, scheduled maintenance, etc. Customer waives any claim for damage caused by an interruption in water resulting from accident, system shutdowns for repairs, alterations or improvements, increases or decreases in pressure, and discontinuation of service for non-payment or violation of applicable laws, rules, regulations and policies.
Customer’s meter shall be easily accessible so that it may be examined and read by Utility. Customer grants a right of entry to Utility for the purpose of inspecting and maintaining Utility’s infrastructure. Customer understands it is unlawful for any person outside the Utility to interfere with any meter or hinder or prevent an employee of the Utility from inspecting, maintaining or reading a meter.
Customer will own, maintain and operate the portion of water service from the meter box to the structure served. Customer will also own, maintain and operate all required backflow prevention and pressure reducing devices on the customer side of the meter.
Customers desiring to connect to the public sanitary sewerage system are required to pay a fee for the privilege of connecting to the sewer main.
Customers owning improved parcels contiguous to public rights-of-way and/or public utility easements containing public sanitary sewers shall make connection to the public infrastructure in accordance with the department's current specifications and sewer acceptability policy. Customers connecting to the public sanitary sewerage system agrees to pay a fee for the privilege of connecting to the sewer main.
Any customer discharging wastewater containing substances that damage the public sewer system shall be liable for all costs incurred by the Metropolitan Government on account of such discharge, including the costs of repairing the damage.
