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Water Services

Request, Transfer or Terminate Water Service

Request Service

615-862-4600

Residential customers starting water service must pay a non-refundable service initiation fee of $35 for guaranteed same day service or $25 for any day thereafter. Commercial customers must pay a cash deposit, post a bond, secure a certificate of deposit, or present a letter of credit before services can be initiated. The amount of the deposit is generally based on two months estimated usage.

Transfer Service

615-862-4600

A service transfer fee of $35 for guaranteed same day service or $25 for any day thereafter is charged to customers who transfer service to another location in the service area.

Terminate Service

615-862-4600

Customers wanting to terminate water service should call the Customer Services Center the day before service is to be discontinued. Callers will be given a confirmation number that should be kept until a final bill is received.

Metro Water Services Standard Terms of Service

  1. Water, sewerage, and stormwater services will be provided in accordance with the Metropolitan Code
    of Laws and the rules, regulations and policies of Metro Water Services. Water and sewerage services
    shall be paid for at the established schedules of rates, based on water consumption as registered by
    customer’s water meter. Except as expressly stated in the Metropolitan Code of Laws, no adjustment
    shall be made for leaks in customer’s water lines. Stormwater services shall be paid for at the
    established schedule of rates, based on the amount of impervious square footage.
  2. Failure to pay for all services will result in discontinuation of water. Collection activity including
    account submission to a collection agency and reporting to credit bureaus may occur and will result in
    additional fees.
  3. Customer agrees to abide by all federal, state and local laws, rules, regulations and policies relating to
    water and sewerage service.
  4. Customer agrees to keep meter accessible at all times. Failure to do so will result in additional fees.
  5. Customer waives any claim for damage caused by an interruption in water or sewerage service
    resulting from accident, system shut-downs for repairs, alterations or improvements and
    discontinuation of service for non-payment or violation of applicable laws, rules, regulations and
    policies.
  6. Customer agrees to keep all plumbing on customer’s property in good operating condition and free
    from leaks.
  7. Any customer discharging wastewater containing substances that damage the public sewer system
    shall be liable for all costs incurred by the Metropolitan Government on account of such discharge,
    including the costs of repairing the damage.
  8. Customer’s use of water, sewerage, or stormwater services shall constitute customer’s acceptance of
    these terms of service.