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Request, Transfer or Terminate Service

Request Service

Residential customers starting water service must pay a non-refundable service initiation fee of $35.00 for guaranteed same day service or $25.00 for any day thereafter. Commercial customers must pay a cash deposit, post a bond, secure a certificate of deposit, or present a letter of credit before services can be initiated. The amount of the deposit is generally based on two months estimated usage.

Transfer Service

A service transfer fee of $35.00 for guaranteed same day service or $25.00 for any day thereafter is charged to customers who transfer service to another location in the service area.

Terminate Service

Customers wanting to terminate water service should call the Customer Services Center at (615) 862-4600 the day before service is to be discontinued. Callers will be given a confirmation number that should be kept until a final bill is received.