About the WeGo Connector Card Program
All Connector Cards received in September and October of 2025 have been transitioned to the Journey Pass Program and are now valid for 3 years. After 3 years, Journey Pass eligibility must be reverified by Office of Homeless Services (OHS), WeGo, or another Journey Pass partner. Individuals who received a Connector Card prior to September 2025, will need to register for a Journey Pass. OHS can now issue Journey Passes to individuals who meet one of the following criteria:
- Individuals who are listed in the OHS Homeless Management Information System (HMIS) database OR
- Individuals who can present a letter from a service provider verifying their homeless status
For more information on how to get a Journey Pass or replacement card through OHS, please contact [email protected]. For more information on the Journey Pass Program, please visit the WeGo website.
Connector Card Requirements
Client must meet the following criteria:
- Have an Homeless Management Information System (HMIS) profile
- Be open and active in Coordinated Entry (CE)
- Be experiencing chronic homelessness (homelessness for more than 12 months) or be at risk of chronic homelessness (homelessness for more than 5 months with a disabling condition).
- Have a signed Release of Information (ROI) uploaded to the HMIS "File Attachments" section
- Have a signed Connector Card Code of Conduct form uploaded to the HMIS "File Attachments" section
- Have an updated current living situation within the last 30 days in HMIS
If any of these requirements are not met and/or documentation is not uploaded to HMIS, the Connector Card request will not be processed.
Connector Card Limits
- There is a one-time life participation limit for the duration of no longer than one year. If your client has previously participated in the Connector Card Program, they are ineligible.
- Connector Cards are open to new applicants only. No replacement Connector Cards are available at this time.
- The Connector Card Program is a limited resource and once exhausted, no new requests or replacement requests can be accepted.
How to Submit Connector Card Request
Coordinated Entry Connector Card Request via hubNashville
If you have not used hubNashville before, you will need to create an account before submitting the request. To create an account, go to the hubNashville login page and click "Not a Member" to set up your account.
For DV/IPV Case Managers and Housing Navigators
Please use the client's DV CE Moniker in place of HMIS ID on the HUB Connector Card Request Form
Send the signed Connector Card Code of Conduct form to [email protected] with subject heading: Connector Card and client's DV CE moniker
Connector Card Required Forms
Connector Card Code of Conduct Form
Release of Information (ROI) Form
For DV Connector Card requests, please attach a signed Connector Card Code of Conduct to your Connector Card request.
Connector Card Pick-Up Schedule
Connector Cards must be picked up by the case manager, not the client. Connector Cards can be picked up at Office of Homeless Services at 3055 Lebanon Pike, Suite 200A, Nashville, TN 37214 (above Metro Social Services) on the following schedule:
- Mondays 2 p.m. – 4 p.m.
- Wednesdays 9 a.m. – 1 p.m.
When you arrive on the second floor, please ring the Office of Homeless Services doorbell and someone will assist you.
If you have any questions about the program or need assistance, please send a request to [email protected].