Metro Overflow Homeless Shelter Access and Operations

Metro serves as an overflow shelter to support Nashville’s shelter capacity needs. Individuals are encouraged to use long-term shelters before seeking the emergency overflow shelter.

Shelter Operations

• Hours: Open 7:00 p.m.-7:00 a.m.
• Facilities: Hot meals and snacks available; showers under review.
• Sleeping Arrangements: Mats and cots are provided.
• Pet Policy: Dogs are allowed, with kennels provided. Pets must be kenneled during transport.

Shelter Access Information

Eligibility: Single adults, couples, young adults, registry participants, and pet owners. No children allowed.

• Location: 3230 Brick Church Pike
• Activation Criteria: 32°F threshold for emergency operations, announced by 9 a.m. daily.
• Official Weather Source: The National Weather Service for local forecasts
• Text the words "OHS ALERT" to 888-777 to receive real-time updates on shelter openings or call 615-862-6391.
• Stay connected on Facebook at Office of Homeless Services and Instagram at OHS Nashville for current updates and more.

Transportation

• Parking: Available at the shelter.
• Bus Access: Line #23B from WeGo Central (400 Dr. MLK Blvd); Free after 7:00 p.m.; Return bus pass will be provided. (See page 4 for other areas with free shuttle service access.)
• Additional Pick-up Locations and Bus Routes