Codes Electrical Emergency Reconnects

The Department of Codes and Building Safety provides 24-hour assistance to any emergency electrical service reconnect call.

"Emergency Reconnects", are emergencies which have resulted in power outages or destruction of electrical services. These normally include thunderstorms, windstorms, hailstorms, snowstorms, ice storms, prolonged freezing temperatures, fires, explosions, and vehicular accidents. Of course other catastrophes may also require an emergency response (tornado, earthquake, building collapse, etc...).

The Electrical Inspection Division of the Department of Codes and Building Safety is truly an emergency working unit.

Who is Responsible for the Repairs?

The property owner's responsibility begins where Nashville Electric Service connects the service drop wires that are run from the electric pole and transformer to the owners building or house and connects to the service wires that are going into the owners service riser and meter base where the electric meter is installed.

Any damage to the electrical system from this point to the electrical breaker panel or fuse box must be repaired by a licensed electrical contractor at the owner's expense.

What Steps Should Be Taken To Have Repairs Made?

If there is damage at the structure and the property owner has to secure the services of a licensed contractor the following steps must be taken to have electrical power reconnected by Nashville Electric Service:

1. Secure the services of a licensed electrical contractor to make the necessary repairs to the system.
2. After the electrical contractor has completed their work, they will contact the Metro Codes Electrical Inspector who is on duty and request an electrical inspection. During business hours (Monday – Friday 7:30 a.m. – 4 p.m. call 615-862-6560; after hours call 615-693-1742 to request the inspection.)
3. When the electrical inspector receives the request, they will perform a virtual inspection of the work that has been repaired by the electrical contractor.
4. As soon as the electrical inspector has approved the work required a release number will be issued to the Nashville Electric Service emergency line department to restore the electrical power to the building or structure.