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Water Services Customer Information

water coming from a sink faucet

Metro Water Services (MWS) is pleased to be able to serve its customers with an abundant supply of pure and safe water while providing dependable wastewater and stormwater services. We are committed to providing you with exceptional service that exceeds your expectations. Nashville is fortunate to have a plentiful supply of water from the Cumberland River, but ensuring clean water from the river not only requires hard work and constant vigilance but calls for proper handling and treatment of wastewater from homes and industries. Metro Water Services takes great pride in providing you with professional and prompt service.

This site is designed to answer any questions you may have about this department and its customer policies, programs, and treatment systems. For more information on water quality, please write us at the following address.

Metro Water Services Contact Information

Metro Water Services
1700 Third Avenue North
Nashville, TN 37208

Customer Service Lobby Hours Monday-Friday 8 a.m.-5 p.m.
Call Center Hours Monday-Friday 8 a.m.- 6 p.m.
Self-Serve Kiosk available 24/7

If you have specific questions concerning your water bill, please call 615-862-4600 (TTY 615-862-4745).

Email: Emergency Service
24 Hours a Day, 7 Days a Week