Assistance
Seasonal Sewer Billing / Sprinkler Adjustments
Sewer charges are calculated based on the amount of water used under most circumstances. An exception is made for residential customers during the months of April through November, when water is used to sprinkle lawns or wash cars. Since water used for these purposes does not go into the sewer, sewer service charges for residential bills are automatically adjusted during these months to reflect a “sprinkler credit.” The winter quarter average (January, February, and March) plus 30 percent will be the maximum sewer charges billed.
Water leak adjustments
If you are concerned about leaks in your plumbing system, contact us at 615-862-4600 and a field representative can assist in determining if there is a leak. If a concealed leak has occurred, customers should contact a customer service representative after repairs have been made. You may be eligible for an adjustment, as outlined in Metro Water Services policy.
Deferred Due Date Program
This program permits qualified residential and not-for-profit commercial customers to extend their payment date, with payment due on the eighth day of the month following the billing date or 15 days from the bill date, whichever provides the most number of days to pay the bill. This allows qualified customers to delay payment until after they receive one of the benefits covered under this program, which include:
- Social security benefits
- Service pension benefits
- Retirement benefits
- Monthly payments (non-wages or salary) from local, state or federal governmental agencies
To qualify for this program, residential customers must:
- Be a bona fide recipient of one of the benefits listed above
- Request only a primary residence
- Have an account in good standing at time of the application
Not-for-profit commercial customers must:
- Provide proof of 501(c)(3) status
- Have an account in good standing at time of the application