Emergency Service

Metro Water Services - Service Outage Data (Map)

For emergency service, call 615-862-4600

• Available 24 hours a day / 7 days a week
• Report an overflowing sewer
• Report a leak in the street or meter box
• Report a broken water line in a street or yard
• Urgent water quality or construction questions
• Urgent repair questions
• Report Flooding
• Report an emergency drainage concern

Email: Emergency Request

Stormwater

Maintenance

Call: 615-862-4600 (option 4) to

• Report a new drainage concern
• Follow up on a previously reported drainage concern
• Stormwater questions
• Report a stormwater concern online form
• Stormwater Maintenance Page

Pollution

Call: 615-313-PURE or 615-880-2420 - Monday-Friday 7:00 a.m.-3:30 p.m.

• Dumping into a storm drain
• Wastewater discharge into a storm drain
• Complaint of illegal dumping into the storm sewer system, creek or stream
• Pollution Prevention Page

If you are seeing foam or an orange sheen in a creek or stream, read these pages before making a report.

• Foam in Surface Water
• Iron Bacteria In Surface Water

After Hours Call 615-862-4600 (option 3) -- note to the emergency dispatch center that the issue relates to "Stormwater/Water Quality"

Email: Stormwater Quality Issues

Floodplain Inquiry

Call 615-862-6038 to inquire if a property is in a floodplain.

Grading permit applications (Development Review)

Call 615-862-4705 or 615-862-4588 to check status of a grading permit application.

• Grading Permit Page