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Water Services

Emergency Service

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Metro Water Services - Service Outage Data (Map)

For emergency service, call 615-862-4600

  • Available 24 hours a day / 7 days a week
  • Report an overflowing sewer
  • Report a leak in the street or meter box
  • Report a broken water line in a street or yard
  • Urgent water quality or construction questions
  • Urgent repair questions
  • Report Flooding
  • Report an emergency drainage concern

Email: Emergency Request


customer service representative


Call: 615-862-4600 (option 4) to


Call: 615-313-PURE or 615-880-2420 - Monday-Friday 7:00 a.m.-3:30 p.m.

  • Dumping into a storm drain
  • Wastewater discharge into a storm drain
  • Complaint of illegal dumping into the storm sewer system, creek or stream
  • Pollution Prevention Page

If you are seeing foam or an orange sheen in a creek or stream, read these pages before making a report.

After Hours Call 615-862-4600 (option 3) -- note to the emergency dispatch center that the issue relates to "Stormwater/Water Quality"

Email: Stormwater Quality Issues

Floodplain Inquiry

Call 615-862-6038 to inquire if a property is in a floodplain.

Grading permit applications (Development Review)

Call 615-862-4705 or 615-862-4588 to check status of a grading permit application.