Office of Homeless Services Contact Information
Phone
Hours
Monday - Friday
8:00 a.m.-4:30 p.m.
Saturday - Sunday
Closed
The Office of Homeless Services (OHS) will extend the operating hours of the emergency overflow shelter starting this evening, reopening at 4:00 p.m. The shelter will operate daily from 4:00 p.m. to 10:00 a.m. from Friday, January 10 through Sunday, January 12, allowing guests access during colder overnight temperatures.
To support those in need during daytime hours, OHS has partnered with Nashville Rescue Mission and Room In The Inn to provide shelter until 3:00 p.m. daily. Guests can then transition to the Metro Overflow Shelter as needed when it reopens at 4:00 p.m.
The Office of Homeless Services is executing the plan reviewed by the Homelessness Planning Council in Spring of 2024, and with shelter capacity anticipated during the day, the overflow shelter will again open to increase capacity early each evening.
The shelter will temporarily close between 10:00 a.m. and 4:00 p.m. each day for cleaning and sanitization to ensure the health and safety of staff and guests.
"Our priority is the health and safety of everyone using and working at the shelter," said April Calvin, Director of the Office of Homeless Services.
OHS continues to monitor weather conditions closely and will make further adjustments to shelter operations if necessary. OHS carefully monitors shelter capacities throughout events like Friday's winter storm.
How to Get Involved
Volunteer Opportunities: Volunteers are needed at WeGo Central to assist individuals in finding bus routes. Sign up via Hands On Nashville.
Transportation
- WeGo Central (400 Charlotte Avenue): Arrive by 6:30 p.m. for the #23B bus, departing from Bay 24.
- Free Shuttle Service: Stops include West Nashville, Nolensville Pike Walmart, and additional routes in Hermitage. Bus Routes and Stops
- Morning bus passes provided for return transportation.
Stay Informed
- Text Alerts: Text OHSALERT to 888-777 for updates on shelter openings.
- Hotline: Call 615-862-6391.
For the latest on emergency warnings and weather updates, visit The Office of Emergency Management @NashvilleEOC on X (Formerly known as Twitter) and by monitoring local news reports.