Metro Water Services will resume regular collection practices December 1, 2020. Metro Water Services customers who have found themselves experiencing financial hardship are encouraged to request a payment plan for current outstanding balances by calling 615-862-4600.
The Customer Services Center lobby, 1700 2nd Ave N, is closed. Customer Service representatives can be reached by calling 615-862-4600 or emailing firstname.lastname@example.org. All payment channels, except for the over-the-counter transactions, are available, including the outdoor kiosk.
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